Question 1

What is Donna CRM?

Accepted Answer

Donna CRM is a lightweight CRM that runs inside Gmail as a Chrome extension. It is built for people who live in their inbox and need a simple way to stay on top of relationships. You can keep contact context, deals/pipelines, tasks, and outreach tools in your Gmail sidebar so important follow-ups do not get lost.

Question 2

How do I install Donna CRM?

Accepted Answer

Install Donna CRM from the Chrome Web Store, then refresh or reopen Gmail. You will see Donna in the Gmail sidebar. Open it, sign in, and follow the in-product prompts to finish setup. If anything looks stuck, a quick Gmail refresh usually fixes it.

Question 3

What are the pricing plans?

Accepted Answer

There is one plan. You get a 14-day free trial so you can make sure it fits your workflow. After that, it is $10/month. You can cancel anytime, and if you cancel before the trial ends you will not be charged.

Question 4

Does Donna CRM work with Google Workspace?

Accepted Answer

Yes. Donna works inside the Gmail interface for both personal Gmail and Google Workspace accounts. If your organization restricts Chrome extensions or Google OAuth access, you may need an admin to allow Donna for your account.

Question 5

Is my data secure?

Accepted Answer

We take security seriously. Donna only requests the permissions it needs to run inside Gmail and support CRM workflows, and we are careful about how data is handled and stored. For the most up-to-date details on what we access and why, please see the Privacy Policy.

Question 6

Can I use Donna CRM with my team?

Accepted Answer

Not yet. Donna CRM is designed for individuals right now. It is built for simple setup and personal workflows, without team administration or shared workspaces.

Question 7

What browsers are supported?

Accepted Answer

Donna CRM is currently available as a Chrome extension. It also works in Chromium-based browsers that support the Chrome Web Store.

Question 8

Can I import my existing contacts?

Accepted Answer

Yes. You can import contacts from CSV files and Google Sheets. After import, you can add tags and notes so the context you care about stays attached to each relationship.

Question 9

How does email tracking work?

Accepted Answer

Donna supports open tracking for both campaign emails and regular 1:1 emails. Click tracking works for campaigns and can be enabled manually for 1:1 emails. Tracking is best treated as a helpful signal, since some recipients block images or use privacy features that can affect results.

Question 10

What if I need help or have issues?

Accepted Answer

If something is not working the way you expect, we are here to help. Reach out via the Contact page with a short description of the issue, and we will get back to you as soon as possible. If you can include a screenshot and the browser you are using, that helps us resolve things faster.

Question 11

What's coming next?

Accepted Answer

We are focused on making follow-ups and inbox workflows even easier, including follow-up reminders, more integrations, and workflow improvements. Roadmap items can change, but the goal stays the same: keep Donna lightweight and Gmail-native.

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