Email tracking in Gmail (opens & clicks)

Use engagement signals to time follow-ups better-without leaving your inbox. Donna CRM brings tracking into Gmail alongside contacts and pipelines.

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Track engagement from Gmail | Follow up with better timing | Keep context in one place

What is email tracking?

Email tracking helps you see opens and tracked link clicks so you can follow up with better timing. It's most useful for proposals, important follow-ups, and outreach where timing matters.

Learn more about the Gmail-native workflow in our Gmail CRM guide.

Use cases

Proposals: follow up after a likely read window
Cold outreach: focus on the threads with interest
Renewals: notice engagement before a deadline
Campaigns: understand aggregate engagement trends

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How tracking works

Opens

Donna includes a tracking image in emails you choose. When the recipient loads images, Donna records an open event.

Clicks

Donna tracks clicks on tracked links in your email so you can see interest in proposals, docs, and resources.

Reporting

View engagement alongside the thread so you can prioritize follow-ups and keep your pipeline up to date.

FAQs

What is email tracking in Gmail?

Email tracking helps you see engagement for emails you send - opens and link clicks - so you can follow up with better timing and context.

How does open tracking work?

Open tracking records an event when the recipient's email client loads the tracking image included in the email you send.

How does click tracking work?

Click tracking records an event when someone clicks a tracked link in your email. It's useful for proposals, docs, and key resources.

Where can I read about privacy?

Read the Privacy Policy for details about data handling and permissions.

Try Donna CRM

Install the extension and track engagement directly from Gmail.

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Also useful: inbox onboarding.